Community Scorecard 

The Shire of Wyndham East Kimberley aims to undertake a community survey every two years in the form of a community scorecard to check perceived satisfaction with the Shire, Shire's performance and services. 

A regular community survey is an opportunity for the organisation to understand the opinions and views of the community, identify issues and areas for focus, benchmark performance, track improvements over time and inform the reviews of the Strategic Community Plan.  Importantly, the survey is a fundamental part of a healthy democracy and well-functioning local government.

Undertaking a regular Community Survey of the Shire of Wyndham East Kimberley community provides to Council the following benefits:

  • Provides robust and reliable measures of performance, from advocacy, community engagement and community development, to town planning, economic development and environmental management.
  • Respondents share their needs and aspirations and their location giving the ability to create local priority mapping.
  • If carried out every 2 years the Shire can benchmark performance over time, showing historical trends.

Community Scorecard 2019

The Community Scorecard survey was undertaken between February and March 2019 using the independent company CATALYSE. CATALYSE has a significant amount of experience in conducting similar surveys for other local governments. This experience has allowed a comparison with other local governments for benchmarking purposes.

You can download the full report here: Community Scorecard 2019

Whilst most of the questions are standard and allow comparison with other local governments, some questions with particular relevance to the Shire of Wyndham East Kimberley were included.  Issues specific questions included in the survey:

  • Trial a band drinkers register similar to that in the Northern Territory and Pilbara
  • Extending the East Kimberley Regional Airport runway
  • Support the Shire underwriting a trial of direct flights to Melbourne  

Headline Results

The 2019 survey highlighted that the community would like the Shire of Wyndham East Kimberley to focus on the following high priority areas: 

  1. Safety and security, focusing primarily on anti-social behaviour, particularly around main commercial areas.
  2. Services and facilities for youth to help alleviate concerns with boredom and antisocial behaviour.
  3. Economic development, including attracting investment, supporting local business, improving airport services, growing tourism and improving the overall appearance of Kununurra and Wyndham town centres.
  4. Improved infrastructure including fixing damaged road surfaces, better drainage, improved lighting and street-scapes, and more footpaths, cycleways and trails for better connectivity.
  5. Value for money from Shire rates. Ratepayers request rate reductions or limits to rate increases. 

Measuring performance against the Strategic Community Plan

The Strategic Community Plan 2017-2027 Focus Areas and Goals identify measures to provide an indication of Council’s performance and progress towards achieving intended outcomes. These measures included community perceptions requiring the completion of a community survey to be undertaken. The community perception measures highlighted in the Strategic Community Plan and results, comparing the 2017 with the 2019 survey results, are as follows:

Focus area 1 Healthy, vibrant, active communities
Goal 1.1 Bring Community together and promote our rich culture and heritage

MEASURE

2017

2019

Multiculturalism

32

34

History and Heritage

41

46  

Festivals and events

58

58

Goal 1.2 Increase participation in sporting, recreation and leisure activities

MEASURE

2017

2019

Community grants

42

45  

Community buildings, halls & toilets

35

39

Sport and recreation facilities

48

51

Playgrounds, parks & reserves

47

46

Library and information services

71

 71

Goal 1.3 Promote quality education, health childcare, aged care and youth services

MEASURE

2017

2019
Youth services / facilities 31 32
Seniors services / facilities 31 42
Disability access 37 37
Access to childcare services NA 32
Supporting and partnering with community groups and organisations NA 43
Focus Area 2 Enhancing the Environment
Goal 2.1 Conserve the Shire’s unique natural environment for the enjoyment of current and future generations
MEASURE 2017 2019
Conservation and environmental management  47 50
Waste collection services 54 53
Boat ramps 59 60
Goal 2.2 Provide sustainable public infrastructure that serves that current and future needs of the community
MEASURE 2017 2019
Maintenance of sealed roads 30 37
Maintenance of unsealed roads 33 41
Access to housing that meets your needs 43 47
Goal 2.3 Make towns safe and inviting for locals and visitors
MEASURE 2017 2019
Place to live 70 60
The area's character and identity 50 47
Natural disaster education 42 45
Streetscapes 36 37
Footpaths, cycleways and trails 34 37
Safety and security 21 18
Anti-social behavior 15 13
Focus Area 3 Economic Prosperity
Goal 3.1: To deliver the critical infrastructure that will create the conditions for economic growth across the Shire
MEASURE 2017 2019
Airport facilities and services 72 65
Access to goods/services 38 40
Goal 3.2 To be business friendly and the Shire of choice for inward investment in the Kimberley
MEASURE 2017 2019
Economic development (what the Shire is doing to attract investors, attract and retain businesses, grow tourism and create more job opportunities) 25 32
Goal 3.3 Develop and retain skilled people that business need to succeed
MEASURE 2017 2019
Access to education/training 44 45
Focus Area 4 Civic Leadership
Goal 4.1 Effective representation through advocacy at a regional, state and national level
MEASURE 2017 2019
Advocacy 24 36
Goal 4.2: Good decision making through engagement with the community
MEASURE 2017 2019
Consulted about local issues 24 35
Informed about local issues 27 39
Goal 4.3: Ensure a strong and progressive organisation delivering customer focused services
MEASURE 2017 2019
Leadership 21 39
Website 49 51
Customer service 45 53
Goal 4.4 Sustainably maintain the Shire’s financial viability
MEASURE 2017 2019
Value from rates 16 25
(Measure performance index scores are out of 100)

Previous Community Surveys

Community Scorecard 2017

The Community Scorecard survey was undertaken between 14 March and the 14 April 2017 using the independent company CATALYSE. CATALYSE has a significant amount of experience in conducting similar surveys for other local governments. This experience has allowed a comparison with other local governments for benchmarking purposes.

Here is the full survey report: Community Scorecard 2017

Whilst most of the questions are standard and allow comparison with other local governments, some questions with particular relevance to the Shire of of Wyndham East Kimberley were included.  Issues raised by community members included in the survey:

  • Takeaway alcohol Management System (TAMS)
  • Graffiti and antisocial behaviour
  • Access to Lake Argyle